JOB PURPOSE
Under the general guidance of the Assistant Systems Administrator, the intern will ensure proper administrative operation of the IT department and assist in managing the success of department tasks and projects relating to system and network infrastructure administration issues at KWAL.
RESPONSIBILITIES & ACCOUNTABILITIES
Area 1: System Administration
•Technical and operation support directly to business units for application rollouts and other projects, including planning, implementation and vendor coordination.
•Implement, support and administer intranet, internet, network and servers to ensure business effectiveness.
•Setup, maintenance and troubleshooting of enterprise level backups including daily backups of data, program tools, IP telephony systems among others;
•Ensures security of company data by documenting and implementing back-up, installing anti-virus software, and disaster recovery procedures;
•Coordinate Preventive maintenance
•Track and manage ICT Assets.
Area 2: Helpdesk Services
•Provide first-tier support for the efficient resolution of end user IT related issues.
•Maintain, troubleshoot and repair, work station, and ICT equipment, hardware and software support and serves.
•Participate in rollout, installation, implementation, and support of new hardware and software technologies.
•Provide helpdesk support on workstations, handheld devices and Microsoft Office to facilitate seamless business operations.
•Provide first-tier support for the efficient resolution of end user IT related issues with the agreed Service Level Agreement (SLA’s).
•Efficiently manage all helpdesk incident tickets through prioritization and scheduling of problems including escalations as and when required.
•Record, track and document the help desk request problem solving process to identify trends and propose remedial interventions.
